Joie Hong Kong Warranty





  1. 如果由於材料或製造上的缺陷,在保養期內按照我們的使用手冊正確使用產品時出現問題,請聯繫我們。要在保養期內提出請求,請準備好您的銷售收據、購買證明、型號和序列號。
  2. 如果您的產品因製造上的缺陷而損壞,我們將免費為您替換零件或進行維修。如果產品無法修復,我們將以相同型號和顏色替換產品。如果無法提供相同的產品,我們將以最接近的型號和顏色替換。
  3. 請注意,我們的保養僅適用於原始購買者,維修不延長保養期限。
  4. 顧客需自行帶同產品到我們指定的維修中心進行保養。
  5. 保養、檢查、維修不為即時服務,一般需時2-5工作天。



  1. 正常磨損、意外損壞、濫用、疏忽或不遵從我們使用手冊中的指南引起的損壞。正常磨損包括:輪胎在正常使用過程中磨損;布料隨著時間的推移自然褪色;使用導致的損壞,如磨損斑點。
  2. 輪子或底盤因極端環境條件(包括高濕度、鹽霧、冰雪、不足的維護或不適當的存儲)而產生的腐蝕或生鏽。
  3. 未經授權第三方進行的維修。
  4. 不正確或不適當使用產品,包括但不限於不按照我們的使用手冊中的指南進行護理、維護、存儲和清潔。
  5. 由使用不適當零件和航空貨運或貨運引起的意外和疏忽。



All of our products are covered by a 2-year warranty from the original date of purchase as shown on your sales receipt or invoice or as may be otherwise specified by us.


If for some reason our products show a defect in materials or workmanship when your product is used in accordance with our user manuals during the warranty period, pleasecontact us.To make a claim under the warranty, please have your sales receipt, proof of purchase, model number and serial number on hand.  

If your product fails due to a manufacturing defect, we will either send you a replacement part or make a repair free of charge. If a product cannot be repaired, we will replace the product with the same model and colour. If an identical product is not available, we will replace it with the closest model and colour. However, please note our warranty applies to the original purchaser only, and the repairs do not extend the warranty.

Customer is required to bring relevant product to our designated repair center for maintenance.

Maintenance, inspection and repair are not immediate services and generally take 2-5 working days.

Please note that this warranty is only valid for goods purchased from our authorized retailers in Hong Kong. 

Our Warranty DOES NOT Cover 

  • Damage caused through normal wear and tear, accidental damage, misuse, negligence or if you don’t follow the user guides in our user manuals. Normal wear and tear includes: Wheels and Tyres that have worn down during regular use; the natural fading of fabrics over time; damage such as worn patches over time through regular use. 
  • Corrosion or rust on the wheels or chassis due to extreme environmental conditions including high humidity, salt spray, ice or snow, insufficient maintenance or improper storage. 
  • Repairs made by unauthorized third parties. 
  • Incorrect or inappropriate usage of gear including but not limited to care, maintenance, storage and cleaning that does not follow the instructions in our manuals 
  • Casualties and carelessness including those caused by the use of unsuitable parts and by both air and freight transportation. 

This Notice was last updated on 03/06/2024.